Privacy Policy

Last Updated: October 25, 2025

This Privacy Policy describes how The Candy Cab ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site") and use our services.

We collect information primarily to fulfill orders, process payments, and communicate with you about your packages.

This information is typically collected through our Order Form, contact inquiries, and the Custom Candy Package Agreement.

1. Contact Information

• Data Points Collected: Name, email address, phone number, company name (if applicable).
• Purpose of Collection: To communicate about your order, delivery, and any issues.

2. Order Details

• Data Points Collected: Package Tier, Flavor Style, Bag Type, Event Date, Event Purpose, other information as needed. 
• Purpose of Collection: To curate, assemble, and customize your candy package correctly.

3. Delivery Information

• Data Points Collected: Full shipping/delivery address, desired delivery time window, delivery instructions.
• Purpose of Collection: To ensure timely and accurate delivery of your final order.

4. Payment Information

• Data Points Collected: Billing address, and potentially partial payment details processed by third parties (see Section 3).
• Purpose of Collection: To process deposits and final payments for services rendered.

When you visit our Site, we automatically collect certain information about your device and web browser, primarily to improve the website experience.

• Log Data: IP address, time zone, and cookies installed on your device.
• Usage Data: Pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We use the collected personal information for the following primary purposes:

• Fulfillment: To process, fulfill, and manage your orders, including sourcing the specific candy components and assembling the packages.
• Communication: To communicate with you regarding your order status, contract details, final payment reminders, and to respond to your inquiries.
• Marketing (If Consent Given): To send you promotional emails or updates about new packages and discounts, only if you have explicitly opted in to receive such communications.
• Security: To screen our orders for potential risk or fraud (e.g., checking IP addresses against payment details).
• Site Improvement: To optimize our website and services (e.g., generating analytics about how our customers browse and interact with the Site).

We share your Personal Information with third parties only when necessary to fulfill our business operations and legal obligations.

• Service Providers: We share necessary information (like name and delivery address) with delivery and logistics partners to ensure your order reaches you.
• Payment Processors: We use trusted, third-party payment processing services to handle financial transactions. We do not store full credit card details; this sensitive information is securely handled by the payment processor.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena or court order).

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations (e.g., retaining records for tax purposes).
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

5.1. Security: We implement reasonable measures, including secure servers and encryption (SSL), to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5.2. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including retaining data for tax and legal compliance reasons related to the Custom Candy Package Agreement. Once this necessity is complete, we will securely dispose of the data.

Our services are intended for individuals who are at least 18 years old or who have reached the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page and update the "Last Updated" date at the top of the policy.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail at the following addresses:

Email: INFO@THECANDYCAB.COM

Phone: +1 877-942-2639